Here's a Working Example
To help you see what each step is, an example might help -- we'll keep this example throughout this thread of blog posts. Our example book will help moms and dads find work-life balance. In this marketing study, we want to know who is buying parenting books, where they are hearing about these products, how to talk to this customer, what price point to set, what sales venues to target as partners...for starters. In this post, I'm only doing an overview of our WAKE UP strategy. In subsequent posts, we'll dig in...so stay tuned.
- W = Watch - Here, you are looking at the universe of prospective customers to examine further. Who among these groups is our customer? This is your Watch Group. (BTW, I now do Watch Groups on Facebook, because, as you know, not all of your customers are geographically close.)
- A = Ask - Once you find a Watch Group that agrees to share their opinions, ask them how they get their information about parenting issues. Ask them where and how they purchase things for their family -- and WHO BUYS versus WHO USES goods and services in their circle of influence.
- K = Know - Know what your final objective is before you move further. That objective is not to prove what you think you know, but to actually know, based on the information shared with you.
- E = Examine - Really dig into the messages you are hearing. LISTEN to voices other than your own. Examine each piece of information closely and determine the words your target customer finds relevant and persuasive, and uncover the tone of the messages.
- U = Understand - Now, seek to understand who your buyer is and who your reader is. They aren't always the same individual. Your marketing messages have to serve these two masters!
- P = Perceive - As an expert in whatever it is you have written your book about, you are probably very much like your prospective customer. Ask your Watch Group to review your marketing materials to gauge their perception of the creative aspects, copy, offers, the marketing vehicles by which you are delivering those messages, and your distribution plans (where will you sell your book?).